Return and Refund Policy

At PrintIn3D, we strive to deliver high-quality 3D prints that meet your expectations. However, we understand that issues may occasionally arise. Below is our return and refund policy:

Refunds for Failed Prints

• If your 3D printed item has visible defects larger than 3 mm, you are eligible for a refund.

• Refunds will only be processed for defects caused during the printing process and not for issues related to the design file provided by the customer.

Conditions for Refund

• The defect must be reported within 7 days of receiving the item.

• You must provide clear photographic evidence of the defect for our review.

Non-Refundable Cases

• Items with defects smaller than 3 mm.

• Issues arising from the design file provided by the customer (e.g., incorrect dimensions, unsupported features).

• Custom prints where the defect is due to specific material properties or tolerances not requested in advance.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via WhatsApp Business at +353899605778 or email us at info@printin3d.ie.

2. Provide your order details and attach photographs of the defect.

3. We will review your request and process the refund if it meets our eligibility criteria.

Refund Processing

• Approved refunds will be processed within 7 business days.

• Refunds will be issued to the original payment method used during checkout.